In accordance with article L 121-20 of the Consumer Code, and as detailed in our General Terms and Conditions of Sale, we offer a cooling-off period of 14 days from the date a package is received. Returns cannot be accepted after this period has elapsed.
The package must be returned within the 14 days following receipt, as evidenced by the postmark.
The customer is responsible for return costs with the exception of items received in a damaged condition. We advise that any returns be made by tracked parcel to avoid any losses. If the returned package is lost, we will be unable to offer a refund or exchange.
Once the returned package is received, a refund or exchange will be provided within ten days.
Products must be returned unopened, unused and completely intact. Please ensure to add the return voucher to your package, this can be printed off when you make a return request on the website.
To track the progress of your return:
As part of our returns policy, we offer the choice between a refund and a credit note.
Its production - Its mystical use
A unique grass on a golden stalk